Fix Your Printer Problem Step by Step
Find clear solutions for printer errors, offline issues, paper jams, WiFi problems, print quality issues and more.
What is your printer doing?
Pick the closest match and work through the checks in order.
- Error CodesLook up a code by number
- Printer Not PrintingJob sent, nothing happens
- Printer OfflineShows offline on your computer1 guides
- WiFi & NetworkWill not connect or keeps dropping
- Paper JamsPaper stuck or misfeeding
- Ink & TonerCartridge not recognised, low ink
- Print QualityStreaks, faded or blank pages
- Driver IssuesInstall and update problems
- Mobile PrintingPrinting from phone or tablet
- Scanner ProblemsScan fails or looks wrong
- MaintenanceCleaning, alignment, upkeep
Latest guides
Newest troubleshooting walkthroughs and error code explanations.
Guides are being written
Each one is checked against the manufacturer's own documentation before it is published. In the meantime, search for your error code above.
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Error codes and fixes specific to your manufacturer.
Before you take anything apart
Three things that resolve a surprising share of printer faults.
Power cycle properly
Switch the printer off at the button, unplug it from the wall for sixty seconds, then plug it back in. This clears a genuinely large number of stuck states, including many error codes.
Check what it is connected to
Many offline problems are the printer sitting on a different network from your computer, often a 5 GHz band when the printer only supports 2.4 GHz.
Know when to stop
If a fault involves the power supply, internal electronics or a machine still under warranty, stop and contact the manufacturer. Opening it can cost you the cover.