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Fix Your Printer Problem Step by Step

Find clear solutions for printer errors, offline issues, paper jams, WiFi problems, print quality issues and more.

What is your printer doing?

Pick the closest match and work through the checks in order.

Latest guides

Newest troubleshooting walkthroughs and error code explanations.

All guides

Guides are being written

Each one is checked against the manufacturer's own documentation before it is published. In the meantime, search for your error code above.

Before you take anything apart

Three things that resolve a surprising share of printer faults.

Power cycle properly

Switch the printer off at the button, unplug it from the wall for sixty seconds, then plug it back in. This clears a genuinely large number of stuck states, including many error codes.

Check what it is connected to

Many offline problems are the printer sitting on a different network from your computer, often a 5 GHz band when the printer only supports 2.4 GHz.

Know when to stop

If a fault involves the power supply, internal electronics or a machine still under warranty, stop and contact the manufacturer. Opening it can cost you the cover.